Terms of Service - Travel Agency

1. General Information

Company Name: SKYLINE TRAVEL S.R.L.
Registered Office: Via Vitruvio 43, 20124 Milan, Italy
VAT Number: 04935870966
Company Registration (REA): MI-1785568
Email: info@skylinetravel.it
Certified Email (PEC): skylinetravel@pec.it
Phone: +39 02 66711143
WhatsApp Business: +39 329 561 6493

Skyline Travel S.R.L. is an authorized travel agency licensed to operate tourism intermediation services according to applicable regulations.

2. Acceptance of Terms

Use of this website and services offered by Skyline Travel implies unconditional acceptance of these Terms and Conditions. If you do not accept these terms, please do not use the site and services.

Booking any tourism service through Skyline Travel constitutes explicit acceptance of:

These Terms and Conditions
General Conditions of Sale for Travel Packages
Specific conditions of service providers (airlines, hotels, etc.)
Our Privacy Policy

3. Services Offered

Skyline Travel offers the following tourism services:

3.1 Travel Packages

Organization and sale of complete travel packages including at least two of the following services:

Transportation (air, land, sea)
Accommodation (hotels, resorts, apartments)
Other tourism services (excursions, guided tours, transfers)

3.2 Individual Tourism Services

Flight ticket booking
Hotel and accommodation booking
Car rental
Travel insurance
Visas and travel documents

3.3 Consulting Services

Personalized travel consulting
Custom itinerary planning
Assistance before, during, and after travel

4. Bookings and Contracts

4.1 Booking Methods

Bookings can be made through:

Contact form on the website
Email: info@skylinetravel.it
Phone: +39 02 66711143
WhatsApp Business: +39 329 561 6493
At our office at Via Vitruvio 43, Milan

4.2 Booking Confirmation

A booking is considered confirmed only after:

Receipt of written confirmation from Skyline Travel via email or WhatsApp
Payment of deposit or full amount as required
Receipt of all necessary documents (passports, visas, etc.)

4.3 Travel Documents

It is the traveler's responsibility to ensure possession of:

Valid passport (minimum 6 months from return date)
Required visas for planned destinations
Mandatory vaccination certificates
Adequate health insurance

Skyline Travel disclaims all responsibility for non-departure due to irregular documents.

5. Prices and Payments

5.1 Prices

All prices indicated on the site are:

Expressed in Euros (€) unless otherwise indicated
Inclusive of VAT where applicable
Subject to change until final booking confirmation
Indicative and may change due to:
- Fuel cost increases
- Exchange rate variations
- New government taxes or duties
- Provider tariff changes

5.2 Payment Methods

Skyline Travel accepts the following payment methods:

Bank transfer
Credit/debit cards (Visa, Mastercard, American Express)
Cash at office (within legal limits)
PayPal (for selected services)

5.3 Payment Deadlines

Deposit: 30% of total at booking
Balance: minimum 30 days before departure
Last-minute bookings: full immediate payment

5.4 Non-Payment

In case of non-payment by deadlines, Skyline Travel reserves the right to:

Cancel the booking without notice
Apply penalties as per contractual conditions
Retain the deposit paid

6. Changes and Cancellations

6.1 Changes by Customer

Change requests must be communicated in writing. Changes are subject to:

Availability of requested services
Administrative costs (€50 per file)
Any price differences
Service provider penalties

6.2 Cancellations by Customer

Cancellation penalties are calculated based on days before departure:

More than 60 days: 10% of total
59 to 30 days: 30% of total
29 to 15 days: 50% of total
14 to 7 days: 75% of total
Less than 7 days or no-show: 100% of total

Penalties may vary based on provider-specific conditions.

6.3 Changes by Skyline Travel

Skyline Travel reserves the right to modify or cancel travel in case of:

Failure to reach minimum number of participants
Force majeure
Extraordinary circumstances (weather events, strikes, health emergencies)

In case of cancellation by Skyline Travel, the customer will be entitled to full refund or equivalent alternative package.

7. Liability and Limitations

7.1 Skyline Travel Liability

Skyline Travel acts as intermediary between customer and tourism service providers. Liability is limited to:

Correct organization and booking of requested services
Providing accurate information at booking time
Assistance in case of problems during travel

7.2 Liability Exclusions

Skyline Travel is not responsible for:

Service provider defaults (airlines, hotels, etc.)
Flight delays, cancellations, or changes
Lost or damaged baggage
Health problems or injuries during travel
Theft or loss of documents and personal valuables
Force majeure events (natural disasters, wars, epidemics, strikes)
Traveler unsuitability (irregular documents, missing vaccinations)

7.3 Travel Insurance

It is strongly recommended to purchase travel insurance covering:

Medical and hospital expenses
Medical repatriation
Trip cancellation
Baggage and personal effects
Civil liability

8. Complaints and Disputes

8.1 Complaint Procedure

Any complaints must be submitted:

During travel: immediately to service provider and Skyline Travel
After return: in writing within 10 business days to: complaints@skylinetravel.it

The complaint must include:

Booking details
Detailed problem description
Photographic documentation (if available)
Any communications with service providers

8.2 Dispute Resolution

In case of disputes, parties commit to seeking amicable solution. If no agreement:

Mandatory mediation is possible (Italian Legislative Decree 28/2010)
Exclusive jurisdiction of Milan Court
Application of Italian law

8.3 Online Dispute Resolution (ODR)

EU consumers can use the European Commission ODR platform:
https://ec.europa.eu/consumers/odr

9. Website Use

9.1 Intellectual Property

All website content (text, images, logos, graphics, videos) is exclusively owned by Skyline Travel or licensed. It is prohibited to:

Reproduce, copy, or distribute content without authorization
Use material for commercial purposes
Modify or alter content

9.2 Permitted Use

The site may only be used to:

Consult information on tourism services
Request quotes and bookings
Communicate with Skyline Travel

9.3 Prohibited Behavior

It is expressly prohibited to:

Attempt to access restricted areas of the site
Introduce viruses, malware, or harmful code
Use automated systems to extract data (scraping)
Send spam or offensive content
Impersonate others or provide false information

10. Privacy and Data Protection

Personal data processing is governed by our Privacy Policy, drafted in accordance with GDPR (EU Regulation 2016/679).

By using our services, users consent to the processing of their personal data for purposes indicated in the Privacy Policy.

11. Changes to Terms and Conditions

Skyline Travel reserves the right to modify these Terms and Conditions at any time. Changes will be published on this page with indication of last update date.

It is advised to periodically check this page to stay informed of any changes. Continued use of the site after changes constitutes acceptance of new terms.

12. Applicable Law

These Terms and Conditions are governed by Italian law, particularly:

Tourism Code (Italian Legislative Decree 79/2011)
Consumer Code (Italian Legislative Decree 206/2005)
General Contract Conditions stipulated between consumer associations and trade associations
Applicable international conventions (e.g., Montreal Convention for air transport)

13. Contact Information

For any questions regarding these Terms and Conditions:

SKYLINE TRAVEL S.R.L.
Via Vitruvio 43, 20124 Milan, Italy
VAT Number: 04935870966
Company Registration (REA): MI-1785568
Email: info@skylinetravel.it
Certified Email (PEC): skylinetravel@pec.it
Phone: +39 02 66711143
WhatsApp: +39 329 561 6493

Business Hours:
Monday - Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed